Smithey Reviews

Return Policy Overview

Smithey Ironware allows returns for new and unused cookware within 45 days of delivery. There are specific conditions to be aware of:

• Engraved cookware and factory second cookware are considered final sale and cannot be returned.
• Refunds will be processed to the original payment method or as store credit, minus any shipping fees.

Return Process

• Items must be unused and uncooked to qualify for a return.
• A return label will be provided, but the cost of the return label will be deducted from the refund total.
• Returns will be processed within 10 days of receipt.

Exchanges

For exchanges, a free return label is issued, and a gift card for the full value of the returned items will be provided for future purchases.

Additional Notes

International customers are responsible for their own return shipping costs. If an item is damaged or incorrect, Smithey will cover the return shipping at no cost.

For any further inquiries or assistance, contacting customer support is recommended.

To open an account on smithey.com, follow these steps:

1. Visit the smithey.com website.
2. Look for the Registration option.
3. Fill in the First Name, Last Name, and Email fields.
4. Provide your Address Line 1, Address Line 2, City, State, and Postal/Zip.
5. Select your Smithey products.
6. Agree to receive occasional emails by checking the box.
7. Click on Submit to complete the registration.

Please note that this process may vary slightly depending on the website's updates or changes. If you are a retailer interested in selling Smithey products, there is a separate application process available on the website. If you encounter any issues during the registration process, consider reaching out to their customer service for assistance.

Here are some alternatives to smithey.com:

1. Lodge Chef Collection Seasoned Cast Iron Skillet: This skillet is a joy to use and cook in. It browns food beautifully and has a helper handle for ease of use.

2. Staub Enameled Cast Iron Fry Pan: Known for its enameled cast iron cookware, Staub is a reputable brand that offers high-quality and durable products.

3. Lodge 12-Inch Cast Iron Skillet: This budget-friendly option is a classic choice for many home cooks.

4. Lodge Blacklock Triple Seasoned Cast Iron Skillet: This lightweight cast iron skillet is easy to lift and maneuver on the stovetop.

5. Field Company No. 8 Cast Iron Skillet: Field Company's cast iron is lighter, smoother, and simpler than that of many new brands.

6. Great Jones King Sear: This large cast-iron skillet is perfect for those who need more cooking surface.

7. Butter Pat Industries Heather Skillet: Known for its smooth surface and excellent heat retention.

8. Finex Cast Iron Skillet with Lid: This skillet is known for its unique octagonal shape and comes with a lid.

9. Lancaster No. 8 Cast Iron Skillet: This skillet is known for its design and performance.

10. Our Place Cast Iron Always Pan: This versatile pan is designed to replace several pieces of cookware.

These alternatives offer a range of options, from budget-friendly to high-end, each with their own unique features and benefits. They are all highly rated and have been tested for their performance and durability.

Smithey Ironware can accommodate returns or exchanges for new, unused cookware within 75 days of delivery. Return items online and generate return label easily. However, there are a few conditions – ENGRAVED COOKWARE is final sale and any FACTORY SECOND cookware is also final sale. Refunds can only be issued to your original payment method or via store credit, less any shipping fees.

As for the shipping policy, the Smithey fulfillment team endeavors to get your order to you as quickly as possible. All orders are strived to be shipped within one business day of being placed. Cookware orders placed with standard shipping are shipped primarily via FedEx Ground and UPS Ground services. Smaller accessory orders are shipped via USPS First Class Mail. Orders shipping to HI, AK, and US territories may be shipped via USPS instead of FedEx or UPS. International orders to Canada are shipped via FedEx Express and are delivery duty + tax paid. Engraved orders are subject to additional processing time. This rarely exceeds 2-3 additional business days from order to shipping. Express shipping options for rush delivery are also available.

Smithey.com offers a range of premium cast iron and carbon steel cookware. Here are some of the products and their prices:

• No. 8 Chef Skillet is priced at $110
• No. 12 Combo Set costs $300
• No. 10 Skillet is available for $170
• Founder's 3-Piece Set is priced at $399
• Party Pan costs $400
• No. 6 Skillet is available for $85
• No. 12 Flat Top Griddle is priced at $135
• No. 14 Dual Handle Skillet costs $240
• No. 12 Skillet is available for $210
• Farmhouse Skillet is priced at $295
• 7.25 QT Dutch Oven costs $375

Please note that these prices are subject to change and it's always a good idea to check the website for the most current prices.

Smithey Ironware Co. is known for designing and manufacturing heirloom quality cast iron and carbon steel cookware. Their product range includes skillets, Dutch ovens, roasters, and a hand-forged wok. They also offer glass lids and flat top griddles. Some of their popular products include the No. 12 Skillet, the Farmhouse Skillet, the No. 8 Chef Skillet, and the No. 12 Flat Top Griddle. They also provide services like restoration, engraving, and bulk gifting. Smithey's products are designed to last a lifetime. The company also offers recipes and care instructions for their products on their website. The No. 11 Deep Skillet + Lid, the 7.25 QT Dutch Oven, and the Wok are among their best sellers. The Farmhouse Skillet is a customer favorite, rated 4.9 out of 5 based on 664 reviews. The No. 12 Skillet is another top-rated product with a 4.9 rating based on 690 reviews. The Slotted Spatula is a popular accessory. The No. 14 Dual Handle Skillet and the 5.5 QT Dutch Oven are also highly rated by customers. All these products are available for purchase on their website.

Smithey.com accepts credit cards and Apple Pay as payment methods. Cash or personal checks are not accepted.

Smithey Ironware Co. designs and manufactures heirloom quality cast iron and carbon steel cookware in Charleston, SC. The cookware is designed to last a lifetime and includes products like skillets, Dutch ovens, roasters, and a hand-forged wok. Smithey cookware is known for its exceptional heat retention and distribution due to the cast iron construction of their pans and pots. This allows for even heat distribution, ensuring that your food cooks evenly and thoroughly. This makes Smithey cookware perfect for searing, frying, baking, and more. The cookware also has thoughtful details such as a second carry handle with 3 holes which reduce weight, allow you to hang the skillet from a rack, and give your fingers and thumbs a place to grip when you're pouring. The pour spout is designed with precision and the angled wall is sharp enough for frying and serving as a sauce pot, and open enough for everyday use. Smithey Ironware is a backyard story. The founder, Isaac Morton, developed an expertise in restoring beautiful old cookware pieces, which he would then gift to friends and family. The idea of creating a cast iron cookware line that honored the classic style of vintage pieces, but also harnessed modern technology and processes, led to the birth of Smithey Ironware. The company guarantees the quality of every Smithey for life and intends for your Smithey to become a cherished possession. They are here to support you in your cooking journey. From the kitchen to the campfire, use it well.